Printer Support, Maintenance, & Repair
Find answers to our most frequency asked questions about printer support, maintenance, and repairs.
Can I upgrade my annual support coverage?
Basic Printer Service Contract
K&A supports your printer from initial install to emergency troubleshooting via remote services (via phone, web conference, email, and advance exchange).
1st year is included with printer purchase from K&A.
- Initial Setup: Block a session for the initial deployment of the printer (installation, software setup, and user training up to your first successful card print).
- Ongoing Support: Remote support & troubleshooting Monday–Friday, 9:00 AM to 10:00 PM EST (6:00 AM to 7:00 PM PST).
- Advanced Exchange: If it can’t be fixed over the phone, we will dispatch an advanced exchange for a replacement unit while K&A techs fix the printer at our main location.
Add-On: Extended Printer Service Contract
Extend ongoing support to include Saturday and Sunday, 9:00 AM to 10:00 PM EST (6:00 AM to 7:00 PM PST).
Recommended for events that take place over the weekend and need access to after-hours support.
Add-On: Premium Printer Service Contract
Add post-event logistics for printer storage and inventory recording.
Recommended for recurring events and venues that don’t allow storing printers on-site. K&A will assist with logistics in returning the units to our warehouse, then will service, clean, and test each unit before securely storing them at our facility for your next event.
Does K&A train staff on the operation of card printers?
K&A will coordinate with your staff through pre-scheduled technical support sessions via Microsoft Teams, each lasting one hour.
Does K&A provide local, on-site printer support?
K&A Industries does not provide local, on-site technical support for event badge printers. However, 90% of printer issues can be resolved remotely (via phone, conference call, or email).
We offer remote support Monday–Friday, 9:00 AM to 10:00 PM EST (6:00 AM to 7:00 PM PST) with a guaranteed 30-minute response time for the first year after printer purchase.
• For support past the first year period, we offer a standalone Basic Support Contract.
• For weekend support, we offer an Extended Support Contract.
With any tier of coverage, each production location will have access to our dedicated TechServices email response team and a toll-free technical support line that connects to a live support technician.
Does K&A offer support for printers purchased elsewhere?
Yes, we offer all tiers of printer support contracts for any printer.
One year of basic printer support is included with any printer purchased from K&A.
What is the response time for emergency printer support?
We provide technical support access Monday–Friday from 9:00 AM to 10:00 PM EST (6:00 AM to 7:00 PM PST) with a guaranteed 30-minute response time.
We also offer an Extended Printer Support Contract for ongoing support Saturday and Sunday, 9:00 AM to 10:00 PM EST (6:00 AM to 7:00 PM PST).
Need help now?
Call our emergency line to speak with an experienced card printer technician.
(888) 889-3492
Need help soon?
Schedule a 1-hour video conference or phone session with an experienced card printer support technician from K&A Industries.
Schedule Tech Support
Have a question?
Fill out our Tech Support contact form and one of our knowledgeable card printer technicians will respond to you within 24-48 hours.
Contact Tech Support
Is there someone available on the weekend to answer calls or emails?
Yes. We offer multiple tiers of technical support access.
With our Extended Printer Support Contract, we are available 7-days a week!
From 9:00 AM to 10:00 PM EST
(6:00 AM to 7:00 PM PST).
*Basic Coverage offers support Monday – Friday.
What is the realistic life expectancy of my printer model, and what do we do when its time is up?
Using high-quality cardstock and properly replacing worn components (such as feed rollers, much like changing tires or brake pads on a car) will ensure that these printers operate smoothly for many years.
Additionally, we maintain a fleet of replacement units at both warehouses for advanced exchange, ready to assist anyone who encounters issues.
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