K&A delivered nationwide card printer services for 46 Fargo® card printers across 30 bank locations, including maintenance, repairs, and emergency backup units.
When a leading U.S. bank faced repeated printer failures, they sought out nationwide card printer services for to keep badge production running.
Across 30 branch locations, the bank’s ID card printers — essential for employee badge production and the broader PACS system — experienced frequent malfunctions. Miscommunication between IT teams, PACS integrators, local staff, and the printer manufacturer left as many as 60% of printers offline at any given time.
Branches struggled with repeated downtime, delayed remote troubleshooting, and inconsistent on-site support. The result was a costly and frustrating cycle that disrupted operations and strained internal teams.
With no reliable support system in place, the bank turned to K&A for expert guidance and dependable nationwide printer management.
“This financial institution feels that the interaction with K&A Industries is so streamlined and effortless, that they are now interested in expanding the relationship to include additional products and services.”
The interaction was streamlined and effortless...
Together with our trusted partners, K&A helps the entire credentialing ecosystem work seamlessly.
K&A leveraged decades of experience to create a white-glove support system for all 46 printers across the bank’s branch network.
Working in partnership with Johnson Controls (JCI), which handles all the Software House C•CURE 9000 PACS hardware, installation, and support, K&A cares for all of the Fargo HDP6600 printers nationwide. This collaborative service combination delivers a fantastic end user experience, giving the best of both worlds.
By combining rapid response, technical expertise, and direct communication, K&A ensured badge production remained secure, uninterrupted, and fully operational.
For more information, explore our card printer services and nationwide support.
All 46 printers across the network now receive comprehensive support from K&A.
This includes remote troubleshooting, on-site service, and loaner units whenever needed.
More than 30 bank locations now have dedicated service contracts with K&A.
Each branch has direct access to support personnel who understand its printer setup and requirements.
K&A repaired two of the bank’s most problematic printers at no cost through its selective “try-before-you-buy” program.
This gave the bank immediate relief while demonstrating K&A’s expertise and reliability.
Streamline Your ID Card Printer Support
Reliable badge production depends on more than the right equipment — it requires fast, knowledgeable support when problems arise. Partner with K&A for card printer service that reduces downtime and keeps every location running.
